Current version: October 1, 2026
This is a courtesy translation; the Spanish version is the legally binding one. It explains how Agenka processes personal data under Mexico's Federal Law on the Protection of Personal Data Held by Private Parties (2025).
Agenka Inc., operating from Zapopan, Jalisco. Contact: hola@agenka.com.mx.
Agenka is the controller for data of business owners and staff. For the data of each business' customers, the business is the controller and Agenka a processor acting on its instructions.
Owners and staff: name, email, phone, profile photo, language, login data, business details, tax data (RFC), payout bank details (holder, CLABE, bank), card brand and last four digits (the card itself is handled by Stripe), terms acceptance records and usage. Customers of a business: name, phone, email, appointment history, notes, deposits (no card data), WhatsApp and web chat messages, call recordings, transcripts and summaries, loyalty stamps, rewards and referrals, one-time codes and marketing preference.
Running the account and the service, billing and invoicing, paying out deposit balances, service notices, fraud prevention and legal compliance; for customers, booking, reminders, deposits, AI-assisted replies on the business' behalf, loyalty and, only with consent, the business' promotions. Secondary purposes (Agenka news, surveys, statistics) apply only to owners and staff, who can opt out by email. We do not sell personal data.
Stripe (payments), Meta Platforms (WhatsApp Business), Retell AI and its telephony carrier (Telnyx or Twilio) for voice, Anthropic (AI replies; not used to train its models under its commercial terms), Resend (email), Cloudflare (hosting and image storage) and Neon (PostgreSQL database). Several are located in the United States or elsewhere, so data may be processed outside Mexico. Other transfers happen only when required by law.
Functional cookies only: session, language, account and signup state, and referral code. No advertising, analytics or third-party tracking cookies.
Email hola@agenka.com.mx with your name, contact details, proof of identity and the data and right concerned. We answer within 20 business days and apply the outcome within 15 business days after that. Customers of a business can ask the business directly or write to us naming the business; we will notify it and act on its instructions, or directly if it no longer uses Agenka or does not respond in time.
Account and customer data are kept while the account is active and for 90 days after cancellation or suspension, then deleted or anonymized, except payment and tax records kept for the legal period. Sessions and one-time codes are deleted when they expire.
Changes are published here with their date; material changes are accepted in the panel and the acceptance is recorded.